International Orders (outside of Canada and USA) are FINAL SALE.
To be eligible for a Refund/Exchange:

  • Must be within Canada and USA.
  • Merchandise must be returned within 14 days of delivery date for full refund.
  • Any items returned after 14 days may be exchanged for another item or store credit only within 30 days of purchase. 
  • Merchandise must not be worn, altered, damaged, stained or washed.
  • Merchandise must have all tags attached.
Non-Refundable Items:

  • All sale items, discounted and promotional merchandise, including any discount/promo codes used are FINAL SALE. Exchange or Store Credit only. 
  • Intimates, Bodysuits, and Swimwear

Please email your order number along with an explanation of your return/exchange to:

  • PRADEGAL will not accept any returned merchandise without prior written communication. 
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you've received free shipping on your original order, you will be charged for your shipping costs, which will be deducted from the refund amount.