We will gladly exchange or refund your item(s) within 14 Days of delivery date, in it's original condition. Clothes must not be worn, washed, stained, or altered. All original tags must be attached. 

PRADEGAL monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse returns or exchanges.

Any items returned after 14 days may be exchanged for another item or store credit only within 30 days of purchase. 

 
Non-refundable
Please note bodysuits, intimates, swimwear, accessories and all sale items including any discounted/promo codes used are final sale. 
Made-to-order items are final sale.
 
Steps to Exchange/Return

Please email your name and order number along with an explanation of your return/exchange to: info@pradegal.com

  • PRADEGAL will not accept any returned merchandise without prior written communication. 
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you've received free shipping on your original order, you will be charged for your shipping costs, which will be deducted from the refund amount.

International Returns

International customers interested in a return for a refund or exchange must cover return shipping costs. For more information on making an international return, please email info@pradegal.com

Defective items

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your item arrives in a damaged condition, please contact our customer care team immediately at info@pradegal.com so that we can get you sorted.

Refused Packages

Please accept the delivery and contact our customer care team at info@pradegal.com  so that we can get you sorted if there are any issues with your package.

If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.

Unreceived Packages 

We ask that you keep a close eye on your tracking information provided for any updates issued. We kindly ask that you be available in person to accept your package at the time of your scheduled delivery date. If you are not available to accept your package at the time of your scheduled delivery date, please contact the courier to arrange for a time that works best for you.

Once the package is deemed as successfully delivered, Pradegal is not responsible for any missing, lost and/or stolen packages. 

For more direct information about shipping please contact your selected courier as they will have real time updates.

Returned to Sender

We will contact the customer via email on file before cancelling the order. Customers who still want to receive the package must pay for new shipping costs.

Redirecting an order

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!

For more direct information about shipping please contact your selected courier as they will have real time updates.