*Temporary COVID-19 update*

As we take extra precautions to stay safe, we only have a small and very limited team working in studio. We will process all orders as quickly as possible once it is safe to do so. As we continue to practice safe social distancing, we will not be arranging for any in-person order pick-ups at this time.

Pradegal is committed to ensuring that all orders are delivered safely and with limited delays. Please know that there may be shipping delays due to COVID-19. We do ask that you keep a close eye on your tracking information for any updates issued. Due to COVID-19 policies, couriers will not be taking signatures for delivered packages, so we kindly ask that you be available in person to accept your package during the time of your scheduled delivery date.

We appreciate your patience and understanding throughout this time. From all of us at Pradegal, we hope that you and your loved ones are well and safe.

For any questions, please contact our customer care team at info@pradegal.com

  

Shipping is Free on orders over $200 (Canada & USA Only)

CANADA


Standard Shipping (1-7 Business Days)

Central Canada (Ontario, Quebec)  $10 CAD
Western/Eastern Canada (BC, Nova Scotia) $15 CAD

 

Express Shipping (1-3 Business Days)

Central Canada (Ontario, Quebec) $15 CAD
 Western/Eastern Canada   $25 CAD

 


UNITED STATES

Express Shipping (1-3 Business Days) $25 CAD
Standard Shipping (5-7 Business Days) $20 CAD

 

United Kingdom and Europe

Express Shipping (1-3 Business Days) $45 CAD
Standard Shipping (10-20 Business Days) without tracking $25 CAD

 

Australia and New Zealand

Express Shipping (1-3 Business Days) $65 CAD
Standard Shipping (10-20 Business Days) without tracking $40 CAD

 

Asia 

Express Shipping (2-3 Business Days) $65 CAD
Standard Shipping (10-20 Business Days) without tracking $40 CAD

 

 *Arrival time is an estimate and unfortunately, cannot be guaranteed.

 

 

Order Processing

Orders typically ship within 24-48 hours. Orders placed Friday-Sunday and holidays will ship out the following business day. Due to a possible credit card verification, your order may be subject to a delayed shipping date.

International Orders

Please note, all international packages (Outside of Canada) may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.

Please keep in mind that your item must first clear customs. Depending upon volumes at customs, delays may occur. Unfortunately, if your item is stuck in customs, we are unable to intervene but we will ensure we provide all necessary information to avoid any potential delays.

 

Missing/Lost/Stolen Packages

We ask that you keep a close eye on your tracking information provided for any updates issued. We kindly ask that you be available in person to accept your package at the time of your scheduled delivery date. If you are not available to accept your package at the time of your scheduled delivery date, please contact the courier to arrange for a time that works best for you. 

Once the package is deemed as successfully delivered, Pradegal is not responsible for any missing, lost and/or stolen packages.

For more direct information about shipping, please contact your selected courier as they will have real time updates.